There are many advantages to a form RFQ. It's simple, easy, and convenient. You already have information about the part that you are looking for, and it's only a matter of populating the form and clicking 'Done.'
The drawback with a RFQ is that, often times, it seems as if your information has just been sucked into a black hole. It may take some time before you hear back from the company - if at all. This is often a source of frustration for any employee working in the purchasing department.
And this is exactly why we decided to adopt Live Chat.
Live Chat allows us to interact with our customers on a more personal level. We know more about their order. These are some of the responses that we receive.
"I have a line down, and I need the electronic components immediately. Ship them as soon as you can."
This indicates that we are dealing with a high priority order.
"I'm ordering these parts for a prototype build. I expect to order more in the future."
Now, we can keep an eye out for the parts because we already know that a customer is interested in using them in a bill of materials.
"Well, if you can't find them, I have an alternative part number in mind."
If we are dealing with an older, obsolete electronic component, then this is especially helpful.
Live Chat is just one of our new features. This past year, one of our goals as a company was to dispel the image of the corportate environment and present ourselves as real people.
We encourage you to make use of this new feature. However, please remember that EarthTron deals with B2B transactions only. Our clients are pre-verified for a company website and a company email address (a free email provider is not accepted).
Check out the new feature:
Do you have any other suggestions on how we can improve our products and services? Comment down below.