There are many advantages to a form RFQ. It's simple, easy, and convenient. You already have information about the part that you are looking for, and it's only a matter of populating the form and clicking 'Done.'
The drawback with a RFQ is that, often times, it seems as if your information has just been sucked into a black hole. It may take some time before you hear back from the company - if at all. This is often a source of frustration for any employee working in the purchasing department.
And this is exactly why we decided to adopt Live Chat.
Live Chat allows us to interact with our customers on a more personal level. We know more about their order. These are some of the responses that we receive.